Mary Lou Bourne
Chief Quality and Innovation Officer (CQIO)
301 N Fairfax Street, Suite 101
Alexandria, VA 22314
Mary Lou Bourne has more than 30 years of experience working with human service systems, focusing on various topics such as person-centered planning, quality management strategies, and organizational change.
Most recently, Mary Lou was a partner with Support Development Associates, supporting state and local developmental disability staff in their quest to change their support systems from traditional services to systems focused on the implementation of person centered practices. Throughout these change initiatives Mary Lou assisted agency leadership in comprehensive change – from first contact with families, through monitoring of service delivery, including the identification and measurement of quality outcomes for people supported by the agencies.
Her expertise includes large-scale systemic change and development of methods to support a performance-based learning culture within government funded human service systems. Mary Lou has been appointed a Malcolm Baldrige National Program Examiner four times, and has developed a person centered agency assessment based on the Baldrige Criteria. She has presented "Person Centered Thinking to Person Centered Systems" to the headquarters and regional staff of the Health and Human Service Administration on Community Living. Mary Lou has been involved with the Office of the National Coordinator for Health IT Systems, electronic long-term service and support plan development Community of Practice. She is a mentor trainer for the Learning Community for Person Centered Practice and has supported the development of person centered practices across the U.S. and in the U.K. and served as faculty to the National Leadership Institute on Developmental Disabilities.